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Google reacts to EU data ruling

The EU court ruling against Google in favour of a form of right to be forgotten has been highly topical, more so than the recent ruling invalidating the Data Retention Directive. Following the ruling Google has published its webform that users can fill out to request the removal of their data. Google has not yet finalised its implementation… Continue reading Google reacts to EU data ruling

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ICO reaction to Google ruling

The UK Information Commissioner has published a statement that it supports the Google ruling by the European Court of Justice. Their support is not surprising, of course,  although this same ruling has been the cause of much puzzlement and head scratching from some (including by me) to complete disbelief by others. The ICO points out 4 lessons… Continue reading ICO reaction to Google ruling

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ICO’s new approach to data enforcement

ICO: A new approach to dealing with complaints and concerns The Information Commissioner's Office, the UK data protection regulator released a video on its new approach to handling complaints and concerns about data protection issues. They're looking to be open about actions they're taking while focusing on taking proportionate action and naming & shaming of… Continue reading ICO’s new approach to data enforcement

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Insolvent customer? Try this tactic to get paid

Customers collapse owing money. You get to hear about how a customer who owes money to a business has gone into insolvency. All too often, you give the business a sympathetic ear but can do nothing to help them so quietly express relief that it hasn't happened to you. It happens a lot during recessions.… Continue reading Insolvent customer? Try this tactic to get paid